Customer Service

AI brings vast new opportunities in improving relationships between customers and businesses. Both businesses and customers are benefiting from AI; customers can have faster, smoother and better experience while businesses can better understand the customers, faster react to customer needs and efficiently predict the needs in the future.

The main areas of interest are the following:

  • Innovative human-machine interaction methods and technology such as:

Speech to text and voice control

Text to speech

Conversation systems, dialogue systems and chatbots

Natural Language Processing

Natural Language Understanding

Innovative human-machine interaction modalities

  • Recommender Systems
  • Customer behaviour prediction and analytics

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram