AI brings vast new opportunities in improving relationships between customers and businesses. Both businesses and customers are benefiting from AI; customers can have faster, smoother and better experience while businesses can better understand the customers, faster react to customer needs and efficiently predict the needs in the future.
The main areas of interest are the following:
- Innovative human-machine interaction methods and technology such as:
Speech to text and voice control
Text to speech
Conversation systems, dialogue systems and chatbots
Natural Language Processing
Natural Language Understanding
Innovative human-machine interaction modalities
- Recommender Systems
- Customer behaviour prediction and analytics